Privacy Policy

1.Introduction

CamraGo LLC (“Kamvo,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (“App”) and our website at kamvo.app.

2.Information we collect

Account information. Name, email address, phone number, profile photo, and password when you create an account.

Identity verification (Shooters). Government-issued ID and selfie for identity verification, processed by Stripe Identity. We do not store your ID documents directly.

Shooter applications. A link to your portfolio or website and/or photos you upload when you apply to shoot on Kamvo. Only Kamvo sees them. Uploaded photos are deleted 30 days after we decide on your application.

Business details (Shooters, optional). A business name and website, if you choose to show them to Clients.

Payment information. Payment card details are collected and processed by Stripe. We store only the last 4 digits and card type for display purposes. For Shooters’ payouts, bank account or debit card details are held by Stripe; we show only the bank or card name and last 4 digits.

Location data. Real-time GPS location when Shooters are online and available for jobs, and when Clients are booking or tracking a session. This enables our matching and tracking features.

Motion and activity (Shooters). With your permission (Motion & Fitness on iPhone, Physical activity on Android), your phone tells the App whether you are walking or driving while you are online or on a job, so the Client sees an accurate arrival time and the right route. We store only “walking” or “driving” and when it was last updated — no step counts, workouts or health data. Without permission, the App works it out from your GPS speed instead. You can turn this off in your device settings at any time.

Search areas. When a Client’s search finds no available Shooter, we record the area of that booking, rounded to roughly a city block, and the time. We combine these to show Shooters which areas are busy, in zones about a mile across. Shooters never see an individual Client’s search or exact location.

Notify me. If you ask us to tell you when a Shooter is nearby, we keep your location rounded to about 100 yards, and the shoot you picked (what you’re shooting, your note and the length), for up to 4 hours. We delete them as soon as we’ve told you, when you tap Stop, or when the 4 hours are up. Shooters never see them.

Communications. In-app text messages between Clients and Shooters are stored for customer support, safety, and dispute resolution purposes. Media files (photos and videos) sent in chat are automatically deleted after 24 hours.

Usage data. Information about how you use the App, including session history, ratings, reviews, tips, and interactions.

Device information. Device type, operating system, and push notification tokens. For Shooters, the phone model, which is shown to Clients (you can change it under Your phone).

3.How we use your information

We use your information to:

• Provide and improve our services
• Match Clients with nearby Shooters
• Process payments and payouts
• Enable real-time tracking during sessions
• Send push notifications about bookings and messages
• Email receipts for sessions, tips, and any cancellation or no-show fees kept
• Provide customer support
• Ensure platform safety and enforce our Terms
• Comply with legal obligations

4.Information sharing

We share your information only as follows:

With other users. During an active booking, Clients see the Shooter’s first name, photo, and real-time location, and Shooters see the Client’s first name, photo, and the session location. Neither side is shown the other’s last name. After a booking ends, Shooters are no longer shown the Client’s photo or address. During an active booking, Clients also see whether their Shooter is walking or driving to them. Clients see a Shooter’s rating and the model of phone they shoot on. Shooters with Pro status show a PRO badge. A Shooter who chooses to show their business also shows their business name and, after a completed session, their website, once Kamvo has approved those details. Star ratings and any written review a Client leaves are visible to the Shooter.

In Kamvo’s marketing, only with your approval. If a Client leaves “Kamvo may feature a few of my photos” on, Kamvo may ask to feature a photo or video from their session on our website, app, social media or ads. We publish it only if the Client says yes. We don’t publish photos of children unless their parent or guardian booked the session and agreed.

Service providers. We use third-party services including Stripe (payments, payouts and identity verification), Supabase (database and storage), Mapbox (maps), Expo (push notifications), and Resend (email). These providers have their own privacy policies.

Legal requirements. We may disclose information if required by law, court order, or government request, or to protect the rights, safety, or property of CamraGo LLC or others.

We do not sell your personal information to third parties.

5.Location data

Location tracking is essential to Kamvo’s service. Shooters’ locations are shared while they are online and available and during active jobs. Clients’ locations are used for booking and session tracking. Location data is not shared outside of active booking contexts, except as rounded, combined busy areas (see Search areas).

During an active booking, a Client’s location keeps updating, even with the App closed, so their Shooter can find them. It stops when the session ends. Shooters can stop sharing by going offline. Turning location off will prevent you from using core features.

6.Photos and videos (Content)

Delivery. Shooters deliver the photos and videos from a session by uploading them in the App. They are stored privately and can be seen only by the Client, the Shooter who uploaded them, and Kamvo staff when needed for support. Links to them are temporary and stop working after a few minutes.

How long we keep them. Delivered Content is deleted 48 hours after the upload finishes. Save anything you want to keep before then. The only exception is Content you approve for Kamvo’s marketing (see Information sharing), which we keep and may use permanently.

In-app chat media. Photos and videos sent in chat are for coordinating the session, not for delivery. They are deleted after 24 hours.

Content ownership. All Content belongs to the Client. Shooters must delete Content from their devices upon Client request. See our Terms of Service for full details on content ownership, delivery and marketing use.

7.Data retention

We keep your account information while your account is active. Booking, payment and receipt records are kept for 7 years, as tax law requires. In-app text messages are kept for 3 years for support, safety and disputes, then deleted. Photos and videos sent in chat are deleted after 24 hours. Delivered photos and videos are deleted 48 hours after the upload finishes, except any the Client approves for Kamvo’s marketing, which are kept permanently. Photos submitted with a Shooter application are deleted 30 days after a decision.

If you delete your account, see Account deletion for what is removed and what is kept.

8.Data security

We implement appropriate technical and organizational measures to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9.Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and personal information
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at support@kamvo.app.

10.California privacy rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information (we do not sell personal information).

To submit a CCPA request, contact support@kamvo.app with the subject line “CCPA Request.”

11.Children’s privacy

Kamvo is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If we learn we have collected such information, we will delete it promptly.

12.Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the App or email. Your continued use after changes constitutes acceptance.

13.Contact us

For questions about this Privacy Policy or our data practices, contact CamraGo LLC at support@kamvo.app.

14.Analytics and tracking

We do not use third-party analytics or advertising trackers, and we do not track you across other apps or websites. We keep records of how the service is used — such as bookings, time online, ratings and payouts — to run Kamvo, support you and improve the service.

15.Push notifications

We send push notifications for booking requests, job offers, messages, and important account updates. You can manage notification preferences in your device settings. Disabling notifications may impact your ability to receive time-sensitive booking information.

16.International data transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using Kamvo, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data.

17.Account deletion

You may delete your account at any time through the App settings. You can’t delete it while a booking or job is still in progress, while you owe a balance, or, for Shooters, while you have earnings not yet paid out.

When you delete your account, we remove your name, photo, phone number, email address and login from the App right away, and the other people you booked with no longer see them. Your past bookings, payments and ratings stay on record without your name, because they are also the other person’s records and tax law requires us to keep them.

We keep a sealed record of your name, email address, phone number and payment account references, which only Kamvo can see, for 7 years, in case of a legal claim, a dispute, or a lawful request from law enforcement. After 7 years it is deleted, unless the law requires us to keep it longer for a specific legal matter.

18.Third-party links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

1.Acceptance of terms

By accessing or using the Kamvo mobile application (“App”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the App. Kamvo is operated by CamraGo LLC (“we,” “us,” or “our”).

2.Eligibility

You must be at least 18 years old to use Kamvo as either a client or a shooter. By using the App, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

3.Description of service

Kamvo is an on-demand platform that connects clients seeking photography services (“Clients”) with independent photographers (“Shooters”). Kamvo facilitates the connection but does not provide photography services directly. Shooters are independent contractors, not employees of CamraGo LLC.

4.Account registration

To use Kamvo, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You must notify us immediately of any unauthorized use.

Shooters must complete identity verification through our third-party provider (Stripe Identity) before accepting jobs. This verification is required to ensure platform safety and compliance.

Shooters must also submit examples of their work (a portfolio link or photos) and be approved by Kamvo before they can go online. We may decline an application; you may submit new work 30 days after a decision.

5.Pricing and payment

Each booking has a $5.00 arrival fee plus $2.00 per minute, with a 10-minute minimum ($25.00 in total). Clients are charged upfront for the arrival fee and the booked duration. If a session runs longer than the booked time (“overtime”), the Client’s payment method will be charged automatically for the additional time at the same per-minute rate. No additional arrival fee is charged for overtime.

Kamvo charges a platform fee on the per-minute charges, currently 25% (20% for Shooters with Pro status). Shooters receive the arrival fee in full and the remainder of the per-minute charges, currently 75% (80% for Pro), including overtime. The rate is set when the booking is made and adjusted to the Pro rate if a Pro Shooter accepts it. Payments are processed through Stripe. By using Kamvo, you agree to Stripe’s terms of service.

Tips. Tips are optional. A Client may add one tip per completed session, in the App, within 7 days of the session ending. Tips are paid 100% to the Shooter; Kamvo takes no fee.

Pro status. Shooters who have completed at least 25 sessions, hold an average rating of 4.8 or higher from at least 20 ratings, and respond to at least 90% of their job offers (declining counts as a response; letting an offer expire does not) receive Pro status automatically. Pro status is reviewed on the 1st of each month and removed if a Shooter no longer meets these criteria. Pro status does not affect how job offers are matched.

6.Cancellation and refund policy

Client cancellations.

• Before a Shooter is matched: full refund.
• After a Shooter is matched, for a valid reason (the Shooter is not responding, or is running late) once the Shooter is 5 or more minutes past the arrival time estimated when they accepted, and has not yet arrived: full refund. The incident is logged for review. Before then, or once the Shooter has arrived, the changed-your-mind fee below applies.
• After a Shooter is matched, because you changed your mind: a $10.00 cancellation fee is kept and the rest of what you paid is refunded. If you paid less than $10.00, the fee is capped at what you paid. The Shooter receives a share of the fee.

Shooter cancellations. If a Shooter cancels for any reason, the Client receives a full refund. Shooters must provide an explanation, which is logged for admin review.

Client no-show. If a Client fails to appear within 5 minutes of the Shooter’s arrival, the Shooter may mark the booking as a no-show. A $25.00 no-show fee is kept, capped at the amount the Client paid, and the rest is refunded. The Shooter receives the arrival fee and a share of the remainder.

Fees are never charged beyond what was already paid at booking. Kamvo does not take an additional payment from your card when a booking is cancelled.

7.Content ownership and delivery

All photographs and videos created during a Kamvo session (“Content”) are owned exclusively by the Client. The Shooter transfers all rights, title, and interest in the Content to the Client upon session completion.

Content delivery.

• Shooters deliver Content by uploading it in the App within 12 hours after the session ends. Only uploads count as delivery; Content sent in chat does not.
• If a Shooter does not deliver within 12 hours, the Client is refunded in full, the Shooter is not paid for that session, and the incident is logged.
• Delivered Content is available to the Client in the App for 48 hours after the upload finishes and is then deleted by Kamvo. Clients are responsible for saving the Content they want to keep.
• Shooters deliver the photos and videos worth keeping and leave out shots that are blurry, have closed eyes or are otherwise unusable.
• Kamvo does not guarantee a number of photos or that the Client will like every shot. Clients can ask to see the shots during the session and extend the session if they want more. Not liking the photos that were delivered is not grounds for a refund; the Client can leave a rating and review.

Kamvo’s marketing.

• When booking, the Client can turn “Kamvo may feature a few of my photos” on or off. It is on unless the Client turns it off, and turning it off costs nothing.
• While it is on, the Client grants CamraGo LLC a non-exclusive, royalty-free, worldwide, perpetual and irrevocable license to use Content from that session that the Client approves on Kamvo’s website, app, social media and advertising.
• Kamvo asks the Client before publishing any photo or video and publishes it only if the Client says yes. Once approved, the permission is final and can’t be withdrawn. By approving, the Client confirms that the people shown in it agree to its use.
• Kamvo does not publish Content showing children unless their parent or guardian booked the session and approved it.

Content deletion.

• Upon Client request, Shooters must delete all Content from their device after delivery.
• Shooters may not retain, back up, or store Content after delivery without explicit written consent from the Client.
• Failure to delete Content upon request is a violation of these Terms and may result in account termination.

Shooters may not use, publish, share, or display any Content from Kamvo sessions for any purpose — including portfolios, social media, or marketing — without prior written consent from the Client.

8.User conduct

You agree not to:

• Use the App for any unlawful purpose
• Harass, threaten, or abuse other users
• Misrepresent your identity or qualifications
• Interfere with the App’s operation
• Circumvent the platform to arrange services directly with users met through Kamvo
• Request or create Content that is illegal, obscene, or violates third-party rights

9.Safety and incidents

Kamvo monitors user behavior through an incident tracking system. Users who accumulate multiple incidents may have their accounts flagged for review, suspended, or permanently terminated at our discretion. We reserve the right to remove any user from the platform for safety concerns.

10.Independent contractor relationship

Shooters are independent contractors. Nothing in these Terms creates an employment, partnership, or agency relationship between Shooters and CamraGo LLC. Shooters are responsible for their own taxes, insurance, equipment, and compliance with applicable laws.

11.Limitation of liability

Kamvo provides the platform “as is” without warranties of any kind. We are not liable for the quality of photography services, disputes between users, or any damages arising from use of the App. Our total liability shall not exceed the amount you paid to Kamvo in the 12 months preceding any claim.

12.Indemnification

You agree to indemnify and hold harmless CamraGo LLC, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the App or violation of these Terms.

13.Dispute resolution

Any disputes arising from these Terms or your use of Kamvo shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit.

14.Modifications

We may update these Terms at any time. Continued use of the App after changes constitutes acceptance of the updated Terms. Material changes will be communicated via the App or email.

15.Termination

We may suspend or terminate your account at any time for violation of these Terms or for any reason at our sole discretion. You may delete your account at any time through the App settings.

16.Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

17.Contact

For questions about these Terms, contact us at support@kamvo.app.

18.Privacy Policy

Your use of Kamvo is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the App, you consent to our data practices as described in the Privacy Policy.

19.Location services

Kamvo requires access to your device’s location services to function. Clients share their live location from booking until the session ends, including while the App is in the background. Shooters share their real-time location while online and during active jobs, for matching, safety, and coordination, and whether they are walking or driving (see the Privacy Policy). You consent to this location tracking while using the App.

20.Communications

By creating an account, you consent to receive push notifications related to bookings, job offers, and platform updates. You may disable notifications in your device settings, but this may impact your ability to use the service effectively.

21.Device permissions

Shooters grant Kamvo permission to access their device camera and photo library for the purpose of capturing and delivering Content. Clients may grant Kamvo permission to add photos and videos to their photo library so they can save delivered Content.

22.Prohibited content

Kamvo may not be used to create Content depicting minors without a parent or guardian present, adult or explicit material, illegal activities, or Content that violates any third party’s rights.

23.Force majeure

We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, pandemics, or technical failures.